Privacybeleid

đź“„ Privacy Policy

Last updated: December 6, 2025

CustomLogoMats.eu operates this store and website, including all related information, content, features, tools, products, and services, to provide you (“the customer”) with a personalized shopping experience. Our store is hosted by Shopify, which enables us to deliver these Services.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use our Services, make a purchase, interact with us, or otherwise provide us with your information. If there is any conflict between our Terms & Conditions and this Privacy Policy regarding the collection or processing of personal information, this Privacy Policy shall prevail.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to an individual. It does not include de-identified or aggregated data.

We may collect the following categories of personal information:

Contact Information

Name, company name, billing address, shipping address, email address, phone number.

Payment Information

Payment details (processed securely by third-party payment providers). We do not store full credit card details.

Account Information

Username, password, preferences, settings.

Order & Transaction Information

Products viewed, added to cart, purchased, returned, exchanged, or canceled.

Communications

Information included when you contact customer support or interact with us.

Device Information

Browser details, IP address, device identifiers, network information.

Usage Information

How you navigate and interact with our website, including time spent, pages viewed, and actions taken.

2. How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you, such as during checkout, account creation, or customer inquiries.

  • Automatically, through cookies, tracking tools, and your interactions with the Services.

  • From Shopify, which powers our store and processes data to operate and improve the platform.

  • From service providers, such as payment processors, shipping carriers, and analytics tools.

  • From business partners, where applicable.

3. How We Use Personal Information

Depending on your interactions with the Services, we may use your personal information for the following purposes:

To Provide, Operate, and Improve the Services

  • Process orders, returns, and exchanges

  • Arrange shipping

  • Manage your account

  • Personalize your shopping experience

  • Display relevant product recommendations

Marketing & Advertising

  • Send promotional emails (you may unsubscribe at any time)

  • Display relevant advertisements based on your activity

Security & Fraud Prevention

  • Verify your identity

  • Detect, investigate, and prevent fraud or malicious activity

  • Maintain a secure environment

Customer Support

  • Respond to inquiries

  • Provide after-sales assistance

Legal & Compliance

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Enforce our policies or Terms & Conditions

4. How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • With Shopify, which hosts our store and processes data on our behalf

  • With service providers, such as payment processors, shipping carriers, IT providers, and cloud storage

  • With marketing and advertising partners, only where legally permitted

  • With affiliates, within our business group

  • When you authorize us to disclose information (e.g., social media integrations)

  • To comply with legal obligations, such as subpoenas or government requests

  • In connection with business transactions, such as mergers or restructurings

We do not sell personal data.

5. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information to deliver the platform. Shopify may also use aggregated data from interactions across Shopify stores to improve its technology and services.

For more details on how Shopify handles customer information, including GDPR rights, visit:
https://privacy.shopify.com/

6. Third-Party Websites & Links

Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy, security, or content. Please review their policies before sharing personal information with them.

7. Children’s Data

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us to request deletion.

8. Data Security & Retention

We take reasonable technical and organizational measures to protect your information; however, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements

9. Your Rights and Choices (GDPR)

If you are located in the United Kingdom or the European Economic Area (EEA), you may have the following rights:

  • Right of access – request a copy of your personal data

  • Right to deletion – request that we delete your personal data

  • Right to correction – request updates to inaccurate data

  • Right to portability – request transfer of your data

  • Right to restrict processing

  • Right to object to processing (e.g., marketing)

  • Right to withdraw consent at any time

We may require identity verification before processing such requests.

To exercise your rights, contact us using the details below.

10. Complaints

If you have concerns about how we handle your information, please contact us first. You may also file a complaint with your local data protection authority (e.g., the Dutch Autoriteit Persoonsgegevens).

11. International Transfers

Your information may be transferred or processed outside your home country. When transferring personal data outside the EEA or UK, we rely on legally recognized safeguards such as Standard Contractual Clauses or equivalent protections.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, you may contact us at:

CustomLogoMats.eu
📧 Info@customlogomats.eu
đź“Ť [Insert your official business address or PO Box here]